Security, privacy & trust

Responsible messaging, visible by design.

Understand how customer access, business data, integrations and messaging responsibilities are governed before you onboard.

Platform safeguards

Protection across access, data and operations

Protected customer access

Customer access is governed through dedicated security controls, monitored lifecycle management and restricted credential handling.

Separated workspaces

Business workspaces are isolated through enforced access boundaries designed to prevent unauthorised cross-company access.

Least-privilege roles

Operational users receive only the access necessary for their responsibilities, with privileged actions protected separately.

Protected sensitive information

Sensitive platform and integration information is restricted, monitored and excluded from customer-facing pages.

Audit-ready operations

Material administrative and integration actions are designed for accountable, reviewable operation.

Secure integration review

Connected systems are assessed for access control, data scope, retry safety, logging and operational ownership.

Responsible use

Customer trust is a product requirement

Permission before promotion

Marketing communication must have an appropriate opt-in and a clear opt-out path.

Approved message patterns

Business-initiated messages must follow applicable WhatsApp template and quality requirements.

No unofficial blasting

We do not support scraping, purchased lists, credential sharing or methods designed to evade platform rules.

Human accountability

Automation should retain escalation routes and named owners for sensitive or exceptional situations.

Transparency

Policies and assurance

Assurance claims

Certifications and independent attestations will be published only after they are formally obtained. This page does not claim certifications the service has not earned.

Security questions

Prospective customers may request a security and data-flow discussion appropriate to their proposed implementation.

Review security before you connect.

Share your architecture, data-handling and governance questions with our solutions team.