Inbound webhooks
Receive message and status events through a controlled endpoint with signature verification and replay protection.
Connect WhatsApp to the systems your business already runs.
Plan event-driven integrations around secure server-to-server communication, tenant boundaries and operational ownership.
Integration surfaces
Build around meaningful business events
Business-system connections
Connect approved CRM, ERP, support or order systems after an integration and data-flow review.
Automation events
Trigger workflows from customer messages, assignments, delivery states and approved business rules.
Reporting exports
Move approved operational data into analytics workflows with tenant-aware controls and retention rules.
Meta WhatsApp platformVerified webhook gatewayTenant workspaceApproved business system
Illustrative event vocabulary
Consistent signals for reliable workflows
Final availability and payload schemas depend on plan, integration review and published documentation. These names illustrate the intended event model; they are not live public endpoints.
message.receivedmessage.status.updatedconversation.assignedtemplate.status.changedcontact.opted_outSecure implementation
Rules we expect every integration to follow
Verify every event
Validate signatures, reject stale traffic and make processing idempotent.
Keep secrets server-side
Never expose tokens or credentials in browser code; rotate and scope them to the smallest necessary role.
Respect tenant boundaries
Authorise every read and write against the authenticated company context.
Design for failure
Use safe retries, observable queues and escalation paths without duplicating customer messages.
Bring your integration architecture.
We will review data flows, security boundaries and operational ownership before implementation.